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The ITIL framework, also known as the Information Technology Infrastructure Library, is essential for IT service management, promoting service management practices and continual service improvement. ITIL 4 introduces concepts like the service value system and service value chain, optimizing service delivery and customer satisfaction. ITIL certification, including the ITIL Foundation exam, validates expertise in service management processes such as incident management and service request management. Accredited training organizations offer ITIL certification courses to help professionals enhance their IT service management capabilities and align service strategies with business objectives.

ITIL 4 - The Leading Framework in IT Service Management

More cooperation, more service management value, more customer satisfaction.

Utilizing methodologies such as PRINCE2 (Projects in Controlled Environments) is essential for IT projects. A certified project manager, often holding PRINCE2 Foundation or Practitioner certification, plays a pivotal role in the success of IT projects.

PRINCE2 - the crown jewel of project management

Everything you need to start managing projects in controlled environments and teams.

A scrum team, comprising dedicated individuals known as scrum masters and team members, operates within the scrum framework to deliver value incrementally. The scrum master, armed with scrum master certifications from organizations like the Scrum Alliance, orchestrates the scrum events such as sprint planning, sprint reviews, and sprint retrospectives.

Scrum - the agile allrounder

This training is for you if you want to manage small teams or complex projects.

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