The ITIL framework, also known as the Information Technology Infrastructure Library, is essential for IT service management, promoting service management practices and continual service improvement. ITIL 4 introduces concepts like the service value system and service value chain, optimizing service delivery and customer satisfaction. ITIL certification, including the ITIL Foundation exam, validates expertise in service management processes such as incident management and service request management. Accredited training organizations offer ITIL certification courses to help professionals enhance their IT service management capabilities and align service strategies with business objectives.
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ITIL 4 - The Leading Framework in IT Service Management

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This is how you benefit from a professional ITIL 4 training

You enroll in the Article26 eLearning for a two-month period, where you’ll experience:

  • Flexible and self-directed learning utilizing scientifically grounded concepts to effectively aid in constructing your knowledge.
  • Tailored learning based on your individual preferences, incorporating diverse formats and media types.
  • Collaborative learning within your group and with Maxpert trainers through chats and topic-specific forums.
  • Game-based learning, immersed in an engaging scenario enhanced by various gamification techniques.

Our “ITIL 4 Foundation Online Basic” training follows a scenario-based approach, offering a comprehensive grasp of the ITIL framework structure. You’ll delve into the fundamentals of Service Management according to ITIL, explore the components of the Service Value System, understand the four dimensions of Service Management, and grasp the concepts of the Service Value Chain and ITIL Management Practices.

The ITIL 4 online training features scenario-based video chapters, providing several hours of immersive learning. Evaluation is conducted through an exam simulator, utilizing sample questions from the ITIL 4 Foundation exam. Achieving ITIL certification through this training opens doors to global recognition and various job opportunities related to IT service management. Supplementary learning materials, including audio files and whitepapers, are also at your disposal.

Upon the completion of the three-month period, your membership concludes automatically.

Content - Which content is covered in the ITIL4 training?

The online course covers various aspects related to IT Service Management, focusing on improving standardization and consistency in service delivery. It includes modules on practical applications of IT Service Management, the ITIL Service Value System, fundamental concepts, guiding principles, and models of ITIL. The course delves into the operation of IT services and infrastructures, highlighting selected service management practices according to ITIL standards, such as deployment management, incident management, and service level management. Additionally, it outlines ITIL training paths and qualifications, providing preparation for the internationally recognized ITIL Foundation Certificate in IT Service Management examination. Emphasizing ITIL practices, the training showcases how these practices contribute to effective IT operations and service delivery, aligning IT goals with business objectives and creating value within organizations.

The short demo offers a glimpse into the ITIL4 Foundation training through a scenario-based approach. Meet Jake and Henri in their world by clicking the provided link.

The "ITIL Foundation" e-Learning course empowers you to:

  • Define the term "service" and recognize the added value that service management brings to your company.
  • Grasp the concept of the ITIL Service Value System, identifying its components and understanding their interactions.
  • Comprehend the core terms and concepts of ITIL 4 and categorize them.
  • Understand practices, components, guidelines, and their interconnections.
ITIL practices, such as service level management and asset management, ensure effective deployment management, service continuity management, and risk management. These practices support the entire service lifecycle and foster continuous improvement. Guided by ITIL principles and the ITIL service lifecycle, professionals manage cloud services and digital service organizations, promoting visibility and enhancing service performance. Service delivery managers and ITIL certified professionals focus on improving service quality, business relationship management, and customer relations, ensuring alignment with business strategy and service management lifecycle principles.

Who is this training for?

This training is suited for professionals of all levels working in the IT sector, as well as anyone looking to gain a foundational understanding of the ITIL framework, such as:

  • Students
  • IT Managers
  • IT Leaders
  • IT Consultants
  • Operations Leaders
  • Executive Directors
  • Information Strategists
  • Solution Architects
  • IT Practitioners
  • Business Executives

This training is the right one for you if you are

  • Seeking a basic understanding of the ITIL framework or
  • Looking for advice on using ITIL to enhance quality in IT Service Management organizations

Our target audience also includes:

  • Those already utilizing ITIL in their organizations
  • IT experts exploring service improvement opportunities

Emphasizing the role of continual improvement as a core element of the service value system is crucial. It underscores the importance of fostering a culture of continuous improvement within organizations to enhance IT service management processes and outcomes.

How can you get the certificate for your ITIL4 training?

The ITIL 4 Foundation Online examination is conducted through the online Proctor exam, scheduled based on an individual appointment:

A set of 40 multiple-choice questions needs to be addressed within a 60-minute timeframe. To successfully pass, a minimum of 26 questions (65%) must be answered correctly. This exam assesses key areas including incident management, reflecting its importance in ITIL modules and certifications. Upon successful completion of the ITIL Foundation Online exam, you will be awarded the globally recognized ITIL 4 Foundation Certificate in IT Service Management.

Your ITIL 4 Foundation Certificate, delivered in electronic format, will be accessible as an E-certificate within 48 hours following the successful examination. It will be accessible in your personal account on the Peoplecert Candidate Portal. The Proctor-Exam Voucher remains valid for 12 months.

Exam Details:

  • Language: English
  • Examination Institute: Peoplecert

I would really recommend this program to my friends. Rwanda has so many projects and no matter the industry you’re working in, most of the time you need a project to increase the value of your company. So having these certificates can really help – not only you, but also the company.

- Marius Kevin Ikuzwe - Kepler College -

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