ITIL®4 Specialist: Drive Stakeholder Value

• Align IT Governance with Long-Term Business Goals 
  The ITIL 4 Specialist: Drive Stakeholder Value (DSV) eLearning emphasizes the strategic role of IT governance in supporting long-term business objectives. By focusing on stakeholder engagement and collaboration, it ensures that IT practices are optimized to create sustainable value for users, partners, customers, and suppliers. This alignment guarantees that IT services contribute to business growth and deliver exceptional customer experiences. 

• Optimize Customer Journeys and Stakeholder Relationships
  Learn how to design and enhance customer journeys through effective service design and demand management. The training equips you with tools to foster strong stakeholder relationships and improve user experiences, ensuring that IT services consistently meet and exceed expectations. This approach guarantees continuous improvement in service delivery.

• Empower IT Service Management with Practical Tools and Techniques
  This training introduces a range of tools and techniques for IT Service Management (ITSM) practices. You'll gain actionable insights into shaping demand, defining service offerings, and managing customer experiences. These tools enable you to deliver high-quality, reliable services while optimizing collaboration across your organization.

• Transform Demand into Value 
  The course focuses on how to capture, prioritize, and transform stakeholder demand into valuable service offerings. It addresses the challenge of misaligned IT services that fail to meet stakeholder needs by teaching you how to align demand with business objectives. By mastering practices like portfolio management and service catalog management, you’ll drive continuous improvement in service delivery and ensure long-term value creation for all stakeholders. 

• Onboard and Offboard Stakeholders Effectively 
  Seamlessly onboard and offboard customers and users to enhance their experience and ensure smooth transitions. The ITIL®4 Specialist DSV eLearning solves the problem of inconsistent onboarding processes that lead to confusion and dissatisfaction by providing structured approaches to user engagement. It ensures that stakeholders feel supported throughout their journey, fostering trust and loyalty.

• Ensure Continuous Value Co-Creation
  Through collaboration and engagement, ITIL®4 Drive Stakeholder Value emphasizes maintaining continuous value co-creation between service providers and stakeholders. By learning how to align service design with stakeholder needs and promote cross-functional collaboration, you’ll not only ensure that IT services remain relevant, impactful, and capable of delivering measurable improvements, but you’ll also position yourself as a proactive problem-solver who drives innovation and efficiency within your organization. This ability to break down silos and foster collaboration will make you an indispensable asset to your team.

With access to our eLearning platform (LMS), you benefit from fully flexible and self-organized learning, supported by scientifically based concepts that efficiently build your knowledge. Our ITIL 4 Specialist DSV training offers:

• Recap Basic Terms in IT Service Management
  Review foundational ITIL®4 terms and principles to ensure a clear understanding of key concepts, creating a strong basis for effective stakeholder engagement and value-driven service delivery.

• Designing Customer and User Journeys
  Learn how to design and enhance customer and user journeys through effective service design, ensuring seamless experiences and aligning services with stakeholder needs and expectations. 

• Building and Managing Stakeholder Relationships
  You will learn how to foster trusted relationships with stakeholders, manage multi-supplier ecosystems, and align service delivery with stakeholder expectations through collaboration and effective SLAs.

• Onboarding and Offboarding Customers and Users
  You will master the process of onboarding and offboarding customers and users, ensuring smooth transitions and enhancing customer and user experiences throughout the service lifecycle.

• Value Co-Creation and Service Validation
  You will understand how to collaborate with stakeholders to ensure continuous value co-creation and validate service value through measurable outcomes, driving operational improvement.

• Enhancing Customer and User Experience
  You will learn to apply tools like journey mapping and human-centered design to improve customer and user experiences, ensuring stakeholder satisfaction and loyalty.